Looking for Symantec support and hitting a brick wall?
We’ve got the high-quality support you need.

You invested in Symantec security products and everything was looking good – but since the Broadcom acquisition it has been really hard to get support.

You are not alone – Broadcom’s strategy has been to focus solely on its 2,000 largest Symantec customers leaving another 100,000 looking for alternatives.

These customers face key dilemmas – how to sustain current service levels, how to complete in-flight deployments, how to deploy new functionality and upgrades and what is the long-term plan?

Enterprise Licence Solutions have partnered with Insentra to provide high quality support to underpin your existing Symantec footprint and help you to move forward in the best direction.

Reactive support

Incident management through to resolution

Quality support for critical incidents
Issue resolution
Installation and configuration troubleshooting
Policy definition
Reporting and alerting
API integration and interoperability
Error code troubleshooting and fault finding
Zero day threat remediation
False positive assistance

Proactive support

Eliminate root causes before they cause incidents

Policy review
Configuration assessment
Health check
Upgrade readiness assessment
Root cause identification and elimination

Project support

Take your security services to the next level

Strategy review
Architecture review
Technical roadmap
Accelerated rollout completion
Business continuity planning
New feature deployment
Footprint upgrade
Migration to alternative services

Symantec block hour support

You’re in complete control

Acquire a block of support hours and direct the Insentra team to draw down on these in any way you choose.
You will be kept up to date monthly on your consumption and remaining hours and can top up as required.
All blocks are valid for 12 months and the hourly rate reduces with the volume of hours acquired.

Pricing and purchase options

Block hoursCost (AUD ex GST)

Why Insentra?

Proven, experienced and on your side

Delivered over 300 Symantec engagements
Symantec Platinum Services Partner
Symantec partner of the year, three years in a row
Capabilities span the entire Symantec portfolio:

  • Endpoint Security
    • Endpoint Detection and Response (EDR)
    • Encryption
    • Advanced Threat Protection
  • Identity
    • Identity Driven Security
    • Identity Access & Management
  • Datacentre and OT Security
    • Critical Systems Protection
    • Data Centre Security
    • Control Compliance Suite
  • Information Protection
    • Data Loss Prevention
    • Cloud Application Security
  • Web & Email Security

Take the next step

Reach out for an initial conversation


+61 407 728 623

About Enterprise Licence Solutions

Enterprise Licence Solutions is an independent consultancy delivering software spend analysis, software asset management, vendor audit support, licence contract negotiation, cloud migration and review services and third-party support for major software vendor products.

The ELS Team has extensive experience in the entire IT lifecycle – strategy, architecture, infrastructure, applications, projects, service delivery and procurement.

We work solely in the interests of our customers and are not tied to any incentives from software vendors.

ELS engages with a clear planning process with regular milestones and status reporting.

Proven results in major licence negotiations for ASX 100 enterprises.

Categories: Symantec, Vendors